While Uber Eats also answers many frequently asked questions, it doesn't have a chat option. I also appreciate that DoorDash provides more personalized customer service with phone numbers, live chat and a comprehensive FAQ page. Both use an infinite scroll with a navigation bar at the top, but DoorDash also allows you to switch into a category view that sorts items into groups like "Appetizers" and "Dinner." I'm a fan of this option because I like how it allows me to quickly find items, without having to scroll through an entire menu. However, any doubts I had about DoorDash's interface were quelled by its user-friendly menu. In contrast, DoorDash just displays the restaurant name, delivery time and fee, only giving you more information when scrolling down. As I began scrolling through restaurants, I liked how the thumbnails on Uber Eats gave plenty of information on pricing, type of food, and ratings without taking up too much of the screen. They both have filter options at the top and icons to find specific items like fast food. When I first opened DoorDash and Uber Eats, they looked pretty similar. DoorDash's menu layout and customer support are unmatched Chase Sapphire Reserve card holders get DashPass at no additional cost for two years. DashPass from DoorDash gives members lowered service fees on orders above $12, while Eats Pass on Uber Eats offers a 5% markdown on orders over $15. If you plan on using these apps frequently, both offer $10-a-month subscription services with no delivery fees. At lunch, Uber Eats was pricier than DoorDash because the delivery fee increased by $9, but at dinner, the delivery fee went back down and DoorDash was the pricier option again.
Yet, prices fluctuate depending on the time of day, and I ordered my burritos within the nonpeak hours of 2 to 4 p.m., so I checked what they would've cost during the busier hours of lunch and dinnertime. When I ordered two California burritos from a local Mexican restaurant about 2 miles away, the final cost on DoorDash was $3 more than Uber Eats. While I thought a lower service fee would make DoorDash consistently cheaper than Uber Eats, I was wrong. In case you didnt realize there was an alternative, the best phone number for DoorDash customer support is 85. There are 4 ways to reach DoorDash across 3 communication modes: phone, email, chat. In my experience, DoorDash's order minimum is lower than Uber Eats, but this varies by location. DoorDash provides customer service by email and also by phone. If your subtotal falls below a certain amount, you'll be charged a small order fee of $2 to $3. DoorDash's service fees are typically equivalent to 10 to 11% of the order subtotal, while Uber Eats' run as much as 15%. Delivery fees vary with time of day and restaurant distance. DoorDash and Uber Eats charge a delivery fee, a service fee and, occasionally, a small order fee. When I started comparing these apps, I was immediately curious whether one was more affordable than the other.
#Door dash customer service full#
See at Uber Eats Which app is cheaper? A full breakdown of fees, promos and subscription services
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